Refund policy
Because our products are made to order, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, fit preferences, or other reasons unrelated to a product defect or fulfillment error.
Please review product descriptions and size charts carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@novelofthecross.com as soon as possible, preferably within 7 days of delivery, so we can investigate and resolve the issue promptly.
Claims submitted after 7 days may still be reviewed depending on the circumstances and any rights available under applicable law.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
We will review your claim and, if approved, provide an appropriate resolution, which may include a replacement or refund.
Do not send any item back unless we specifically instruct you to do so. Unauthorized returns may not be accepted.
Returns and Exchanges
We do not accept returns or exchanges for:
- Choosing the wrong size
- Choosing the wrong color or product
- Change of mind
- Buyer’s remorse
- Fit or style preferences
- Items that have been worn, washed, altered, or damaged after delivery
Please use the size chart provided on each product page before ordering.
Order Changes and Cancellations
Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed.
If you need to change or cancel an order, contact us as soon as possible at support@novelofthecross.com.
Once an order has entered production, we may be unable to cancel it, change the product, size, color, design, or shipping information.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required to resend the order.
Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed after an order has entered fulfillment or has shipped.
Refunds
If a refund is approved, it will be issued to the original payment method.
After a refund is issued, processing times may vary depending on your bank, credit card company, or payment provider.
Shipping charges are generally non-refundable unless the refund is related to an error on our part or otherwise required by applicable law.
Contact Us
For questions regarding an order, damaged or defective merchandise, or this policy, contact us at:
Nothing in this policy limits any consumer rights that cannot be waived under applicable law.