Shipping policy

Processing & Production

All Novel of the Cross products are made to order.

Please allow time for your order to be produced before it is shipped.

Production time is separate from shipping time and is not included in the shipping estimates below.

Shipping Availability

Novel of the Cross currently ships to eligible addresses within the United States only.

We do not currently offer international shipping.

Estimated Shipping Time

Our primary shipping method is Special Line.

After your order has been produced and shipped, estimated shipping time is:

Average shipping time: approximately 10 business days
Approximately 95% of orders are delivered within 15 business days

These shipping and delivery times are estimates only and are not guaranteed.

Shipping may occasionally take longer due to holidays, carrier delays, transportation disruptions, severe weather, high shipping volumes, or other circumstances outside our reasonable control.

Production time must be added separately when estimating the total time from placing an order to receiving it.

Order Tracking

Every shipped order includes tracking information when available.

Once your order has shipped, you will generally receive a shipping confirmation email containing your tracking number.

Please allow some time after shipment for tracking information to update.

Shipping Address & Contact Information

Customers are responsible for providing a complete and accurate shipping address, email address, and other required contact information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@novelofthecross.com

If your order has not yet entered fulfillment or shipped, we may be able to update the information.

Once an order has entered fulfillment or has shipped, changes to the shipping address may no longer be possible.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, incorrect contact information, refused the package, or failed to claim the package, additional shipping charges may apply if the order needs to be shipped again.

Delayed Packages

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Delivery delays may occur because of carrier issues, holidays, transportation disruptions, severe weather, production delays, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, please contact us at:

support@novelofthecross.com

If we are unable to ship an order within an applicable promised or legally required timeframe, we will handle the delay, cancellation, or refund in accordance with applicable law.

Lost Packages

If the shipping carrier confirms that your package has been lost in transit, please contact us.

We will review the situation and work with our fulfillment partner and/or shipping carrier to determine an appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement or refund.

Damaged Packages or Items

If your order arrives damaged, defective, or otherwise affected by a fulfillment issue, please contact us at support@novelofthecross.com within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photographs showing the damage or defect
Photographs of the packaging when applicable

We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around your delivery location
Check with household members or neighbors
Contact the shipping carrier for additional delivery information

A package marked as delivered by the carrier does not automatically qualify for a refund or replacement.

Please contact us at support@novelofthecross.com and we will review the circumstances.

Returned to Sender

Packages may be returned to sender because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or other delivery-related problems.

If your package is returned, please contact us.

Additional shipping charges may be required to resend the order when the return resulted from incorrect customer information, refusal of delivery, or failure to claim the package.

Returns and Refunds

Shipping-related claims are also subject to our Return & Refund Policy.

Except where provided in that policy or required by applicable law, all sales are final and we do not provide refunds or exchanges for change of mind, incorrect size or color selection, fit preferences, or other reasons unrelated to a qualifying product or fulfillment issue.